If you can’t find what you’re looking for, feel free to reach out to us at email@example.com.
How do I care for my candle?
Great question! Candles are delicate items that must be treated with care and love. Do take note of the simple instructions and safety precautions below to ensure the best experience with your candle, each and every time you use them.
Trim the wick to 8mm before lighting. Burn for 3-4 hours at a time or until the surface is fully melted, before extinguishing.
Extinguishing Your Candle
We advise using a candle snuffer to extinguish your candle. This prevents the wick from drifting off centre, thus maximising your candle burn time. Once your candle is extinguished, allow the wax to solidify and then follow the candle storage advice below.
Trimming The Wick
Before relighting your candle each time, always trim the wick to 8mm with a pair of sharp scissors or candle wick scissors. This helps to stop any build up on your wicks and encourages your candle to perform to its best.
Candles are sensitive to light and temperature, you can avoid your candles from cracking and melting by storing them in an upright position and in a cool, dry place, away from direct sunlight. Keep your candles dust free by using the lid provided with your glass candle.
Our candles are made from 100% soy wax with organic cotton wicks, and are delicately fragranced using premium-grade aromatic and essential oils sourced from Germany's finest master perfumers.
To prevent fire and serious injury, always burn your candle within sight. Avoid uneven platforms, vibrating surfaces, and keep out of the reach of children and pets. Never burn your candles on a delicate or non-heat resistant surface or near anything that can catch fire.
What ingredients are in the candles?
A New Kind is proud to produce all of our products as responsibly and as natural as possible. Every candle we sell is cruelty-free, made from 100% soy wax with organic cotton wick, and is delicately fragranced using premium-grade aromatic and essential oil blends sourced from Germany's finest master perfumers.
What size are the candles?
We currently only offer one size. Our candles come in cylindrical glasses that are 3.4” (8.6cm) tall and 3” (7.6cm) wide. Each candle contains 7 oz (200g) of wax, which equates to about 45 hours of burn time.
How strong are the scents?
We spent a year experimenting and tweaking our formulation in order to get the strength just right. Overall, we prefer fragrance notes that are more subtle and avoid scents that may overpower. Still feel like it's too strong or too weak? Share your feedback with us at firstname.lastname@example.org! For more information on prolonging the scent of your candle, see the next FAQ.
Disclaimer: As all of our candles are assembled by hand, some of our jars may feature mild handiwork marks. However, we promise that none of our scents are compromised and every candle still lights up and smells just as good!
How can I prolong the scent of my candle?
Why isn't this the million dollar question! We've realised that a 6.3 oz (180g) to 7.8 oz (220g) candle would be ideal for a scent to come through for every 10 square metre of space. Therefore, a larger room might require more candles to create a consistent smell throughout. You should also always burn a candle for 3-4 hours at a time or until the surface is fully melted to provide sufficient time for its scent to evaporate. Do observe where your candle is placed too. Whether it's in an open environment or an air-conditioned room, these factors can affect the strength of a scent.
How can I check the status of my order?
You can view your order status on your Account page, which will be updated as soon as your order has been placed. If you would like to cancel or change your order, please email us at email@example.com as soon as possible and we’ll do our best to process your request.
What is the best way to place a bulk/large order?
We'd love to help spread positivity and goodness be it at parties, weddings or corporate events! Send us an email at firstname.lastname@example.org and we'll take it from there.
What forms of payment do you accept?
We accept Visa, MasterCard and American Express credit cards and debit cards.
What are my delivery/shipping options?
A New Kind delivers across Singapore at a standard delivery rate of S$5 and offers free delivery for orders above S$70. Each order may take us 2-3 business days to process and prepare for delivery, and you will be notified via email once your order has been dispatched. Once dispatched, your order should reach you in 3-4 business days.
For international orders, A New Kind ships to most countries at standard shipping rates of S$30 (up to 3 candles) and S$50 (up to 6 candles). From time to time, we may offer free delivery with a minimum order to certain countries. For the purchase of 7 candles and above, please email email@example.com. Each order may take us 2-3 business days to process and prepare for delivery, and you will be notified via email once your order has been dispatched. Once dispatched, your order should reach you in 7-14 business days.
Due to customs regulations and restrictions, we are currently unable to ship matches, matchsticks and/or matchboxes to Australia (including Cocos (Keeling) Islands, Norfolk Island and Christmas Island (Indian Ocean)).
Our products also do not include taxes or import duties. International customers are responsible for any additional costs imposed by the local government upon delivery to the destination country.
How do I initiate a return/exchange?
Please send us an email at firstname.lastname@example.org within 7 days upon receiving your product to initiate a return/exchange. In the subject line, please indicate either Return: or Exchange:, followed by your order number (e.g. Return: #ANK1000W) and we'll try our best to make things right! However, please note that we will not be able to process any refunds if the product has been used and/or damaged beyond use.
Who should I contact for press inquiries?
For all press inquiries, please email us at email@example.com